Registration: All new patients must complete our insurance verification before a visit can be scheduled. Once insurance has been verified, all new patients must complete the patient data sheet, comprehensive History and Physical form, Authorization for Release of medical records, as well as Authorization for treatment, and provide a photo id. All medical records will be obtained before you can be seen by FHS providers or staff. Please be sure to include your email address.
Payment: As a friendly reminder, all Copays are expected in full at the time of your visit. We accept cash and credit cards.
Insurance: We participate with Medicaid, Medicare, most Medicare Advantage plans, and other third party insurance plans. We will be happy to file your insurance claims for your visits with us, as a service to you. However, you are ultimately responsible for any balance.
You are responsible to notify us of any changes in your insurance. We cannot be responsible for filing insurance incorrectly if new insurance information has been withheld.
Missed appointment and cancellation fee: our appointment time is reserved for you. Please give our office at least 24 hours’ notice if you must cancel. If not, there will be a $75 fee for missed appointments without prior notification. If 2 or more appointments are missed and/or cancelled consecutively, without a 24-hour notification, we will cancel all future calls for appointments. We will not make more than 2 calls to you to schedule an appointment.
Phone and email communication. If you need to talk with anyone of us, feel free to call and leave a message on the office phone. Please supply us with correct callback phone number and time during the day when you will be available.
Calls will be returned within 24 hours. Our office hours are Monday – Friday: 11 am – 5 pm.
Medications and refills. We need 7 days’ notice for medications refill. Same Day Refill is not acceptable
Notifications before our arrival to see you: Please notify us of any changes since our last visit, such as any new medications or allergies, any other doctor’s visit.
Do not ASK staff to write prescriptions, referrals or excuse letters for you unless you are the responsible party on file
Our commitment: to serve you in a timely manner with your chronic stable conditions. We do not make emergency calls.
If we cannot serve you to the best of our abilities, we will help you find another provider.